Guarantee Policy

CertsGuide offers top-quality exam preparation materials specifically crafted to help you better understand the real exam experience. We strongly encourage you to try the free demo of each product to ensure you're confident in what you're purchasing.

To further boost buyer confidence, we offer a Money Back Guarantee : if you use our materials to prepare but don't pass the exam, you'll receive a full refund with no questions asked.

We so thoroughly believe that our provided material works; we offer you a 100% money-back guarantee . If, after using our preparation material, you do not see results, we WILL refund your money in full. No questions asked.

However, it should be noted that this "Guarantee" is to make sure that CertsGuide products do not contain any flaws in them, and we deliver what is promised. It is obvious that we cannot be held responsible for mistakes committed by the candidate e.g. not attempting the exam. Hence, in order to save ourselves from fraudulent refund claims and to serve our loyal customers perfectly, we have created a policy in this regard and we would like to share it openly with all our customers and visitors because it is for your own best interest.

Payment Refund Procedure:

Our "payment refund procedure" is quite simple and we will require the following information from you:

• Send us a scanned copy of "enrollment slip" in the certification exam i.e. we need to know when you registered for the exam.
• Send us a scanned copy of your Result/Score Report.
• Order number of products purchased from us.
• Name and Payment method.

For refunds, our email: sales@CertsGuide.com

It will be a repayment of the funds or you will be advised to procure a new product that may help you to pass your exam. We'll refund your money within 7 business days.

Payment Refund Policy:

In order to save ourselves from scammers and continue this Money Back Guarantee for loyal customers, we do want to make sure that:

1. The candidate prepared for the examination and spent at least 7 days studying our materials.
2. The candidate didn't skip the examination due to personal problems.
3. We are responsible for the candidate's failure due to a faulty product delivered by us.
4. You have purchased the product from us within the last 30 days. After 30 days from date of purchase, you cannot claim a guarantee.
5. Guarantee does not apply to "non-proctored" exams i.e. exams available online without a proctor.
6. Our Guarantee Policy does not apply to Adobe, Sales-force, PMI, Google, Linux Foundation, Riverbed, SAP, or SSCP exams.
7. Retired exam. (For customers who use our current product to attend the exam which is already retired.)
8. The refund option is not valid for bundles/packages, and thus, a guarantee cannot be claimed for such purchases.
9. For the above cases and some others which do not appear but are involved with the guarantee policy, CertsGuide.com reserves all rights for the explanation regarding claims.